Business Etiquette

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Etiquette Training is one of our most highly sought after programs as the multi-national companies that lack of knowledge of global professional etiquette can have disastrous results on customer relationships. Our etiquette training is very effective as the trainers have worked in various cultures and have experienced different business cultures themselves.

Our Business Etiquette Training program focuses on presenting oneself with finesse and making others comfortable in a business setting.


At the end of the training participants will be able to:

  • Create impactful first impression
  • Communicate with more confidence
  • Enhance body language
  • Develop that extra edge to establishes trust and credibility

Training Module:

  • Making a Great First Impression
  • Developing Your Professional and Personal Image
  • Managing Different Personalities
  • Greeting Components
  • The Protocol of Shaking Hands
  • Body Language
  • The do’s and don’t in dressing
  • Understand various dress codes for different occasions
  • Clothes and Corporate Culture
  • Personal Props and Accessories for Men and Women
  • Corporate Protocol
  • Languages
  • Forms of Address
  • Greetings
  • Gift Giving
  • Examples of Cultural Insensitivity
  • Cultural Differences and their Effects on Business Etiquette


  • Case Study
  • Role-plays
  • Activity based learning
  • Games and Group activities